Shipping Policy
1) Become a Member with Up-to-Date Information
You must make sure that the member form you fill out contains complete and up-to-date information. In case of any problem that may arise after your order, our customer representatives will contact you using your contact information in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problems during the delivery of the cargo, you must write your address with all the details.
2) Track Order and Cargo
You can add the product to your cart by going to the page of the product you want to buy, choosing the variations you like, and clicking the "Add to Cart" button. Afterwards, you can complete your order by clicking "My Cart" at the top right of our page, and typing your payment information after the cargo and delivery information that will be asked to you through our system.
With which cargo company will my order be sent?
All orders will be shipped with our carriers, ShipEntegra and its contracted cargo companies. Depending on your country/state/region, these contracted cargo companies may vary.
I have placed my order, what will happen next?
After your order reaches our system without any problems, an e-mail will be sent to your e-mail address that you used to create a membership on our site, stating the details of your order. When your product is delivered to the cargo company, an e-mail will be sent to you again and you will be informed about the cargo.
How can I track the status of my order?
After logging in to all the orders you have placed on our site, or from the Message (Chat) Module on our site, click on => "Enter Order Information" and enter your Order Number (Ex: #12342020 ) and your E-mail address you have placed the order in. The system will automatically match. And it will show your Current Order status. Or you can follow it from the My Orders section on your member page.
My order has been shipped. How can I check its status?
After logging in to track your order on our site, your orders are listed on your account page. You are notified of the cargo status next to your order that has been shipped, from your account on the site or by registered e-mail or sms. You can also track the status of your order in cargo by clicking on the Cargo Tracking number link.
3) Things to consider when receiving the product
Open and check the packages that you think were damaged during shipment in front of the cargo officer you received them from. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.
4) Warranty Conditions
- All products are under the manufacturer's warranty unless otherwise stated.
- In order for the warranty conditions to be valid, make sure to check the product during the cargo delivery.
- When you see a damage, keep a record and do not get the product.
- Unless the product itself is damaged, only damage to the packaging does not fall within the scope of warranty. We are responsible for ensuring that the product reaches you intact and undamaged.
- Please note that the product sent to you will be out of warranty in case of changes made on the product, deformation of the product or deterioration of the original design of the product.
Customer Care Team
Please feel free to contact us for any conditions.
Tel:+90 530 607 0 117
