Return Request

Warranty Conditions

  • All products are under the manufacturer's warranty unless otherwise stated.
  • In order for the warranty conditions to be valid, make sure to check the product during the cargo delivery.
  • When you see a damage, keep a record and do not get the product.
  • Unless the product itself is damaged, only damage to the packaging does not fall within the scope of warranty. We are responsible for ensuring that the product reaches you intact and undamaged.
  • Please note that the product sent to you will be out of warranty in case of changes made on the product, deformation of the product or deterioration of the original design of the product.


Product Return Policy

You can return the product you have reviewed if it does not meet your expectations after purchasing it. You should do your returns as follows:

You can return the products you want to return with the product within 14 days from the date you receive the order. In order for the products to be returned, the following return conditions must be complied with:

  • If the product you purchased on our site is faulty, within 14 days from the delivery date at the latest. You need to contact us from the online support section or our contact number.
  • Following this information, the faulty product you will send to us with the courier company will be replaced with a new one. We will make the compensation and replacement as soon as possible. When the customer requests a change even though the products they want are sent correctly, the shipping costs will belong to him during the exchange process.
  • If the ordered product defect is caused by the use of the customer or the product has been used within 14 days, the product cannot be returned or exchanged.
  • In addition, the products that need to be returned must be delivered to www.eslimdesign.com, complete and undamaged, together with the box, packaging, and standard accessories, if any.
  • If the original invoice is not sent, it cannot be returned.
  • The shipping cost of the product returned using the right of withdrawal is borne by the seller.

As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Customer Care Team

Please feel free to contact us for any conditions.

Tel:+90 530 607 0 117

order@eslimdesign.com

Address: Suvari Mah. 1910 Sk. No:4B/20, Etimesgut, ANKARA,
06794 Turkey

* Refund of Fee: After the refund process is completed, the fee is paid to your credit card/bank account within 10 working days. Account to reflect the duration of the payment process can vary depending on your bank.