Terms & Conditions

Thank you for visiting eslimdesign.com (the 'Site'). We have prepared the information below to ensure your experience with us is one you'll be happy with, and repeat again and again!

The below terms and conditions apply to all orders placed via Eslim Design’s website. Please note that by using the site, and/or placing an order for products from us, you agree to follow, and be bound by these terms and conditions. We reserve the right to amend our terms and conditions at any time, so please ensure to regularly read through them prior to purchase.

 

Orders

Depending on stock availability, we aim to dispatch your order within 10 days after confirmation (Orders without any customization/personalization will be dispatched within 3 days at the latest). While we strive to keep our inventory updated, if the item you purchased is out of stock when your order is processed, we will notify you and offer a refund or alternative depending on the ordered product.

Orders will only be dispatched once full payment has been received or the requirements of the selected payment plan have been met. We accept order cancellations within 3 hours. Customers are responsible for making requests within this timeframe. Unfortunately, orders cannot be altered or canceled after this point. If you wish to cancel your order after it has been shipped, you must adhere to our Return & Exchange Policy.

 

Lost Parcel?

If you're worried about a lost parcel, please get in touch with our Customer Care team. We will not send you a replacement if the order is less than 6 weeks old. From our experience, mail delivery times differ from country to country, and may be subject to custom checks, which can delay an item. 

In the unlikely event that your order is not received, and is lost in the post, please contact us, and we will look into how and why the item has been lost. If we establish that the order is definitely lost we will re-deliver the goods.

Should you wish us to re-dispatch your order immediately, you will be responsible for the cost until your investigation has been completed by our courier.

We print the address you have listed directly onto stickers, and it is the customer's responsibility to make sure the address is correct. If it is incorrect, we do not take the responsibility of replacing the order if it is lost.

 

Shipping

All orders will be shipped with our carriers, ShipEntegra and its contracted cargo companies.
 

Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Prices Stated

All prices on Eslim Design website are quoted in USD ($) with retail prices including VAT at 18%. A delivery fee will be added to all orders prior to payment, unless the order meets the conditions for free delivery. Eslim Design aims to display accurate pricing and descriptions for all products it provides.

Promotional Offers cannot be added to earlier or pending orders. Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand. Eslim Design has the right to end or modify any promotion at any time.

 

Discount Codes

Discount codes are valid for a specific time period only, and cannot be applied to orders placed outside the specified time frame, or after an order has been submitted. The best way to find out about any current specials and discounts is our newsletter.

"First Purchase 15% Off" is valid for one-time use only, within 14 days of signing up for the Eslim Design newsletter.

 

Incomplete & Damaged Orders

If your order arrives incomplete, and our confirmation email, or paperwork included with the package, does not give a satisfactory explanation, please inform us within 7 working days, and we will try to rectify the situation immediately. If any goods arrive damaged, please see our Refunds & Returns information below.

 

Refunds & Returns

We pride ourselves on delivering beautiful goods, and each order is individually packaged with care and attention. We want you to receive your delivery just as it left us, but if, for whatever reason, you are dissatisfied, please refer to our Return & Exchange Policy for instructions on how to return your order.

To request a refund, please contact our Customer Services team at Return Request within 14 days of receiving your confirmation email. Customer must bear the cost of postage when returning the goods for a refund. Returned goods must not be damaged or used and must be in a saleable state. We reserve the right to reject any returned goods if the above is not met.

 

Our return address is:

Eslim Design
Suvari Mah. 1910 Sk. 4 B/20, Etimesgut, ANKARA,
06794 Turkiye

 

Privacy & Data Protection Policy

We are committed to ensuring that your privacy is protected, and should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with our Privacy Policy. 

You can read our full Privacy Policy.

 

Copyright

All material and software copyright 2022. All rights reserved.

You are not permitted to copy any information, photos or graphic without written consent from Eslim Design

All Eslim Design patterns are for personal use only. Eslim Design patterns cannot be recreated, sold or given away without the sole permission of Eslim Design. Any items made from these patterns cannot be sold or used for commercial purposes.